Refund policy

crocheta.art is run by The Elixir Agency, a single-member LLC, 5830 E 2nd St, Casper, WY 82609, United States.

Digital crochet patterns (PDF) Your PDF is delivered straight after checkout. Because a digital file can't be returned, we don't offer refunds for change of mind. If your file won't open, is incomplete, or isn't what was described, email us within 30 days of your order and we'll fix it, send a new file or refund you.

Crochet kits and ready to wear crochet You can ask for a return within 14 days of delivery if the item is unused and in its original packaging. Email us first and we'll tell you where to send it. Return postage is paid by the customer, unless the item arrived damaged, faulty or wrong. If your order arrives damaged, faulty or wrong, email us within 14 days of delivery with your order number and a photo, and we'll replace it or refund you, including shipping.

Refunds Approved refunds go back to your original payment method within 5–10 business days.

Your rights Nothing in this policy limits your rights under the Australian Consumer Law or other consumer laws that apply to you.

Contact support@crocheta.art